You can open service calls directly from stop events. This binds the context of the service call together--the stop event reason, time, duration etc.
This option is available in these contexts:
Machine page
Reporting Stop events page
After opening a service call from a stop event, you will see the service call with its event reason.
Service calls are listed in the department view's Online page for each machine, in the Shift page's control panel for the entire department, and in the Maintenance > Service Calls Report page for the entire site.
See the closing section for short notes on service call automation.
Machine page
Open the machine page, for example from the Online dashboard or a Shift component.
Click the Events tab.
From the list of events, click the event's index to open the event's form.
Click the Actions Menu and choose New service call.
In the Create notification pop-up, after selecting the technician and adding a description, click Finish.
Reporting Stop events page
Go to Production > Reporting Stop events.
If the stop event isn't from the current shift, remove the current shift filter, which is applied by default.
(optional) Set or clear search criteria and then click Search to locate the stop event.
Click the event's index to open the event's form.
If needed, update the values in the Event Group, Event and Title fields and click Save Changes.
Click the Actions Menu and choose New service call.
In the Create notification pop-up, after selecting the technician and adding a description, click Finish.
Automation
There's an optional system setting for auto-classifying stop events. If active, the stop reason reported when opening a service call is automatically assigned to all following stop events--up to the completion of the service call.
If there's a rule in place, reporting a stop event reason may automatically open a call to a service technician.