We are excited to announce the release of MATICS Version 4.1, bringing
powerful new capabilities, UI/UX enhancements, and a major upgrade to service call management. This release focuses on aligning machine views with the latest design system, improving operational transparency with advanced time-lines,and delivering a modernized service call experience fully integrated into MATICS Tasks
Key Highlights of Version 4.1:
Machine Page
Machine screens now follow the new Matics Design System, with a standardized header, contextual drill-downs, and widget alignment. From both the All-Machines view and Line drill-down, operators can access a redesigned timeline, refined KPIs, and a seamless navigation flow. Machine TV displays have also been upgraded for clearer visualization during shift handovers and daily meetings.
Service Call Upgrade
Operators can now create service calls directly from stop events, performance deviations, reject reports, or as ad-hoc requests. Most details are automatically filled from the machine and job context, leaving only the assignee to be selected. Service calls can be assigned to individuals or roles, ensuring faster response and better coverage.
Report Reject Modal & Automatic Flow
Reject reporting has been simplified with automatic detection, a dedicated reporting button in the Quality Log, and flexible unit handling including pallet-to-unit conversion. Operators can split quantities across multiple reasons, with each row logged as a separate quality event. Machines with cavities now include a cavity column for precise reporting, while manual ad-hoc reporting remains available through the machine screen.
New Feature On Our Mobile Application
Mobile rule notification UI and functionality improvements when the QC Test fails, improving the QC failure notifications to include the failure Reasons QC Failure Drill-Down
Redesigned notification experience - The notification center received a visual refresh, making navigation more intuitive and easier to scan key updates
Tasks upgrades - Task Interface Alignment
The task view in the MATICS Manager Application has been aligned with the web experience, ensuring consistency across platforms
Additional Features and Enhancements:
SLA Table for Service Calls - You can now define SLA rules for high, medium, and low priority service calls. The service call due date is automatically updated based on the assigned SLA.
Cancellation Reason Table - A new editable table has been added for managing cancellation reasons across QC, service calls, and maintenance tasks.
Failure Reason :Multi-Machine Selection - Failure reasons can now be applied to multiple machines within a single line.
Stop Event Group Target per Machine - You can now configure stop event group targets at the machine level.
For more information, read the full RN below